Enyu Warranty Policy
This warranty is provided by Shenzhen Enyu Technology Co., Ltd. (hereinafter "Enyu") to end consumers of Enyu high-end kitchen household food waste disposer products that are sold by authorized dealers in mainland China and that comply with the terms of this warranty.
▏Warranty Period
1.1 Warranty Period Start Date
Except for the exceptions described below, the warranty period for Enyu high-end kitchen household food waste disposer products purchased from authorized dealers begins on the later of the following dates: (a) the sales date recorded on the valid invoice for the product purchased by the end consumer; or (b) the production date indicated in the Enyu product serial number; or (c) for professional-channel products, from the date of the first centralized delivery of commercial housing to individual unit owners after the developer's completion acceptance, until the above warranty period expires. Enyu warrants that the product will be free from defects in materials and workmanship during the "Warranty Period." For case (a) above, written documentation must be presented as proof. If the party claiming warranty cannot provide written documentation proving case (a), Enyu will determine the warranty start date based on the product serial number at Enyu's sole discretion.
1.2 The warranty period shall be governed by the content published on the Enyu product packaging, unless the parties have separately agreed otherwise on the warranty period. Enyu has the final right of interpretation regarding model updates or warranty policy updates.
▏Warranty Coverage
Except for the exceptions described below, this warranty covers defects in materials or workmanship found in the product when a consumer uses the Enyu high-end kitchen household food waste disposer product for residential purposes, including replacement or repair of all parts.
▏Exclusions
This limited warranty is non-extendable, and it is expressly provided that the following circumstances are not covered by the warranty:
3.1 Loss or damage caused by reasons beyond Enyu's control, or inability to operate the Enyu high-end kitchen household food waste disposer product, including but not limited to accident, modification, misuse, abuse, neglect, negligence (other than negligence of the product manufacturer), or failure to correctly install, repair, assemble, or set up the product in accordance with the product manufacturer's instructions or local electrical or plumbing installation codes;
3.2 Wear and aging after normal use, including but not limited to rust, scratches, dents, or similar marks on exterior finishes, and reasonably expected wear or damage;
3.3 Installation of Enyu kitchen food waste disposer products for commercial or industrial use;
3.4 Failure to provide the correct product serial number and purchase invoice (both are required), or alteration of the product serial number or purchase invoice;
3.5 Damage caused by transportation and other accidents or negligence, including force majeure events such as natural disasters;
3.6 All man-made damage, including damage caused by disassembly or assembly by persons not authorized by Enyu, use not in accordance with the instructions, or failure to provide a suitable use environment; it also includes permanent wear or damage to internal components of the product caused by the above improper use, such as grinding clam shells, oyster shells, glass, metal, cloth, hot oil, highly corrosive and irritating chemicals, or grinding high-fiber items such as celery, fish scales, large bones, shells, glass, hair, etc.;
3.7 The model and serial number on the warranty card do not match the model and serial number of the equipment submitted for repair.
This warranty is the sole warranty provided by Enyu to consumers who meet the above conditions, and there are no other express warranties, whether written or oral. No employee, agent, dealer, or other person is authorized to change this limited warranty or to promise any other warranty on behalf of the product manufacturer. Neither the manufacturer, the original owner, nor their respective successor representatives or assigns may modify the terms of this warranty.
▏Actions Taken by Enyu to Remedy Problems
When applying for warranty service, the following information must be provided: the consumer's name, address, telephone number, and the model and serial number of the Enyu high-end kitchen household food waste disposer product; when necessary and upon request, written confirmation of any of the following dates: the date shown on the purchase receipt. Enyu will determine at its sole discretion whether the consumer's high-end kitchen household food waste disposer product is within the scope of this warranty. The repair request materials provided by the consumer to the authorized dealer shall serve as reference materials for judgment, and Enyu will provide technical support for the materials submitted by the authorized dealer. Enyu assumes no responsibility for warranty claims arising from warranty work on high-end kitchen household food waste disposer products performed by any third party other than an Enyu authorized service center. Enyu will decide at its sole discretion whether to repair or replace the product. All repairs and replacements will be provided through in-home service by authorized dealers or authorized service providers.
▏Limitation of Liability
To the extent permitted by law, under no circumstances shall Enyu be liable for any incidental, special, indirect, or consequential damages, including any indirect loss, whether such indirect loss is caused by the failure of the Enyu high-end kitchen household food waste disposer product to operate normally, use, misuse, or inability to use the product, or by Enyu's negligence. Enyu shall not be liable for any loss caused by delayed performance, and in any event, regardless of the form of action or cause of action brought by the plaintiff (whether based on contract, tort, negligence, strict liability, or other similar grounds), Enyu's liability to a regional dealer or consumer shall not exceed the amount paid by the regional dealer for the purchase of the Enyu high-end kitchen household food waste disposer product. The term "indirect loss" includes, but is not limited to, loss of expected profits, business interruption, loss of use or income, cost of capital, or loss of or damage to property or equipment.
▏Out of Warranty Period or Warranty Coverage
For products beyond the warranty period or outside warranty coverage, as determined by Enyu, a third-party service provider will provide paid repair services to the consumer after the consumer confirms.
▏Service Provider Fee Schedule
Basic on-site inspection fee: RMB 300 per visit (including on-site visit fee and labor fee)
Parts fee: If parts need to be replaced during repair, please consult the service provider providing the service for details of the relevant fees.
▏A Warm Notice to All Users
Thank you for your continued trust in and support for our Enyu brand products! We always value the protection of every user's rights. Whether it is high-end kitchen household food waste disposer products or subsequent newly launched series products, we will continue to provide you with reliable service support. If you have any questions or need assistance, please contact our customer service team at any time, and we will serve you wholeheartedly! Thank you again for your understanding and support. Enjoy using our products!
